Help Center

Frequently Asked Questions

Ordering

What if I need to change my order?

What do I need to have available to order frames with prescription lenses?

What’s the status of my order?

Would you like to place a larger order?

When can I expect my order?

Frames

How do I know the right size frame to order?

Face Shape

How do I know the best frame style to fit my face shape?

Lenses

What type of lenses do you offer?

Shipping & Returns

Where do you ship?

What does shipping cost?

What is your return policy?

How do I set up a return or exchange?

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